Frequently asked questions

You can CALL / EMAIL / TEXT us to schedule a pickup. Use whichever method is most comfortable for you! Contact us before 5 PM and receive same day pickup.

For pickup the first time, yes. Follow up customers can leave clothing for us to pickup and laundry may be left in a agreed location.

All wash, dry and fold orders will be returned on the following business day. All Saturday pick ups will be delivered on the following Monday.

We use premium quality detergents and liquid softeners, we keep your whites white and your colors bright. Our standard wash setting is cold and dry your laundry medium unless otherwise specified. Lastly, we fold your laundry like you’re buying it from the store! The laundry is then packaged so that it as convenient as possible for you when putting them away.

NEVER. Once the order is received by our driver, your laundry is quickly labeled with your relevant information in our secured bags. Each customer is processed as an individual order, maintaining the information of each machine used throughout the process. We put your clothes in your own washers and dryers.

The minimum pickup and delivery charge is $40. Please note there is a $10 missed pick up or delivery fee. Please be considerate of our drivers. Route efficiency keeps our prices as low as possible.

Our basic “per pound” price covers items that can be sorted into darks, lights and whites. Our basic price includes premium detergents, softeners, and bleaches (as specified by you); washing, drying, folding and packaging. Comforters and blankets are priced on a per piece basis. As always, pickup and delivery is included at no additionial charge.

We accept all major credits (Visa, Mastercard, Discover, American Express) and cash. Payment is due at time of delivery.

Please contact us immediately of any issues you may have. Before you contact us about damages, please consider that many factors affecting your clothes are outside our control: We cannot guarantee against color loss, shrinkage, or against damage to weak and tender fabrics; We cannot guarantee against color bleed-over from new clothes or clothes with poorly set dyes. We do our best to identify foreign objects inside pockets and remove them prior to washing but we cannot guarantee we will catch them or be responsible for damage they may cause. We cannot be responsible for normal wear and tear, pre-existing damage, severe soiling that requires special treatment or “lost socks” and similar mismatches.

You are responsible for what you put into your laundry bag. Please tell us if there are items in your laundry bag that require special handling or that you want to account for specifically on the invoice; otherwise, we accept your bulk laundry “as is” and you agree to accept it from WashGenie “as is”.